Welcome to our FAQ page. Below are concise answers regarding our premium aluminum outdoor furniture, including materials, warranty, shipping, maintenance and after-sales service.
1. What material are your outdoor furniture made of?
Our furniture adopts premium aerospace-grade aluminum alloy. It is lightweight, high-strength, rust-proof, corrosion-resistant and fade-resistant. More durable than iron and ordinary stainless steel furniture, it retains a premium finish for long-term outdoor use in courtyards, terraces, villas and commercial spaces.
2. What is your product warranty policy?
We provide a 2-year official warranty for all products. We offer free repair, part replacement or product replacement for non-artificial quality defects, including structural breakage, welding faults and severe paint peeling under normal use. Warranty does not cover damage from improper use, manual collision, unauthorized modification or natural disasters.
3. Are the furniture suitable for all weather conditions?
Yes. With advanced electrostatic surface coating, our furniture features excellent UV, rain and temperature resistance. It never rusts, deforms or fades, suitable for all weather and humid coastal environments.
4. How to clean and maintain the aluminum outdoor furniture?
Our aluminum furniture requires very low maintenance. Simply wipe dust and stains with a soft damp cloth. Use mild neutral detergent for tough stains and dry thoroughly. Avoid corrosive cleaners or hard brushes to protect the surface coating. No professional routine maintenance is required.
5. Do you support customized services?
Yes. We support custom services including customized sizes, colors, coating finishes and furniture sets. Our tailored solutions fit villas, hotels, resorts and high-end clubs. Contact us for your personalized requirements.
6. What is your product delivery and shipping time?
In-stock items ship in 3-7 working days. Custom orders take 35-45 working days depending on complexity. We support global shipping and use reinforced packaging to ensure safe delivery.
7. Is the furniture safe and eco-friendly?
Our products are eco-friendly and safe. Made of recyclable aluminum alloy and non-toxic environmental coating, they contain no formaldehyde or harmful substances. Rounded edges and stable structure ensure safety for adults, kids and pets.
8. What after-sales support can I get?
We offer full-cycle professional support. Services include pre-sales consultation, order tracking, 24/7 online after-sales guidance for installation and maintenance. Paid part replacement is available after the 2-year warranty period.
9. Are your products suitable for commercial use?
Yes. Our high-end aluminum furniture features stable performance and elegant appearance, ideal for commercial scenarios such as hotels, resorts, clubs, sales centers and outdoor catering areas, supporting long-term high-frequency use.
10. How to install the furniture?
Most products are fully or semi-assembled for easy installation. Each order includes complete accessories and a detailed English manual. Finished products can be used directly after unpacking. Remote installation guidance is available upon request.